FAQ
Questions? We’re here to make every BONBOMB experience as smooth and delightful as the chocolates themselves.
Return policy
Due to the perishable nature of our chocolates, we are unable to accept returns or exchanges. All sales are final.
Shipping & Pickup
Where do you ship?
We currently offer local delivery within Montréal and surrounding areas, with limited shipping options depending on weather conditions. A delivery fee applies to all orders.
Do you offer local pickup?
Yes—pickup details will be provided at checkout or upon order confirmation.
How are the bonbons packaged?
Each box is carefully packaged to protect the chocolates from temperature and movement, ensuring they arrive in perfect condition.
Storage & Shelf Life (Very Important for Chocolate)
How should I store my bonbons?
Store your bonbons in a cool, dry place between 16–18°C, away from direct sunlight. Avoid refrigeration if possible.
Ingredients & Allergens
Do your products contain allergens?
Our chocolates contain nuts and gluten and are dairy free. They may also come into contact with soy during production.
Do you offer vegan or dairy-free options?
Yes, all our chocolates are dairy free. Select collections may include vegan-friendly options. Please check product descriptions or contact us for details.
Orders & Availability
Do you accept custom orders?
We offer a selection of curated collections. For special events or custom inquiries, please contact us in advance to discuss availability.
How far in advance should I place my order?
We recommend ordering 2–5 days in advance, especially during peak periods and holidays.
Gifting
Can I send Bonbomb as a gift?
Absolutely. Our collections are designed for gifting, and you may include a personalized message at checkout.
Need more help?
Didn't find the answer you need? Contact us directly- we're happy to assist.