Refund policy

Returns & Exchanges

At Bonbomb, each collection is handcrafted in Montréal in small batches using carefully selected ingredients. Due to the perishable nature of our chocolates and in accordance with food safety standards, all sales are final.

We do not accept returns, exchanges, or refunds.

---

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or if you receive the wrong order, contact us within 24 hours of delivery at chocobonbombs@gmail.com.

Kindly include your order number and photos of the issue so we can evaluate it promptly. We take great care in packaging and quality control and will review each case accordingly.

---

Exceptions / Non-Returnable Items

All Bonbomb products are non-returnable, including:

• Perishable goods (all chocolate bonbons and confections)

• Custom or personalized orders

• Sale items and gift cards

If you have any questions before placing your order, we’re always happy to assist.

---

Shipping Restrictions

At this time, Bonbomb does not ship outside of Canada.

---

Important Note

Due to the nature of our products, we are unable to offer refunds under any circumstances. We encourage customers to review their orders carefully before completing their purchase.